Become a part of our caring community and help us put health first The Physician Finder Plus (PFP) is the most utilized tool for Humana members. As the Provider Directory team, they manage and input the criteria that is needed to make the online PFP and the printed directories accurate. Come join the team as a Provider Installation Representative 2 and contribute to making a difference for our Humana members.

As a part of the Provider Directory team, the Provider Installation Representative 2 will be responsible for building forms as one of their main tasks; typically completed in June and July each year for the following year. The provider information has to be maintained and remain accurate, so our members have a positive experience in obtaining the needed information for their wellbeing; therefore, this tea reviews the directories (in PDF form) every 30 days.

Provider Directory tasks:

• Input criteria data in DD (Directory Designer) / database (June, July, random)
• Proof paper directories (recycled every 30 days all year)
• Dashboard reports from IT of potential issues identified by IT
• Research providers information identified by the market and customer service sent via email

Please see role logistics under additional information

Use your skills to make an impact

Required Qualifications

• 1 years of administrative, support, data entry, or related professional experience.
• Prior professional experience using Microsoft Office Programs, including Word, PowerPoint, Excel.
• Live within 90 miles of Louisville, KY (possible travel into the office for meetings etc.)
• Must meet Humana's Work at Home connectivity requirements listed in additional information

Preferred Qualifications

• Associate's or Bachelor's Degree
• Previous inbound call center or related customer service experience

Additional Information

Hours: Monday – Friday Shift, First 90 days 8:00am – 4:30pm

Flex time after probation, “office” hours 6:00am – 5:30pm, Must log in by 9:00am; 40 hours – with potential overtime June – October

Training: Remote with camera, Intermittent for 8 weeks “classroom” instruction with trainers, working tasks

Location: Remote KY or Remote IN, live within 90 miles of Louisville, KY

Virtual Pre-Screen

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule

SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Work at Home Connectivity Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

(internal candidates) If you have additional questions regarding this role posting, please send them to the Ask A Recruiter by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Scheduled Weekly Hours

40

About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.